Learn About Visa & Payment Policy in Russia
All travelers to Russia must have a valid passport and a Russian entry visa, which must be arranged prior to your travel through the Russian embassy or consulate. The Sheraton Palace Hotel, Moscow provides visa support service to all hotel guests. Please contact the hotel for further information.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Personal checks and traveler's checks are not accepted as methods of payment.
Check cashing services are not available.
Third Party Payment Policy
When making an instant purchase reservation, the guest in reservation must be the owner of the bank card provided for pre-payment of such reservation. The same bank card must be presented at the check-in upon arrival, otherwise the hotel is obliged to cancel the instant purchase reservation and offer accommodation at the best available rate, as well as request an alternative method of payment (we accept all major bank cards or cash).
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. Please contact the hotel for further information.
Extra Bedding Policy
Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Late Checkout Policy
A fee may apply for late check-outs. Please contact the hotel for further information.
Pets are not allowed. Only seeing eye dogs are allowed. No other pets are permitted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The hotel quotes rates and accepts payments in Russian Rubles only. Payments made by credit cards at the hotel will be also charged in Rubles. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel are subject to exchange rate fluctuations.
Executive and Club Floor guest rooms are 100% non-smoking. A 12500 RUB cleaning fee will be charged to any guest who violates the smoking policy. Classic Smoking rooms are located on the 4th floor and a public smoking area is in the Piano Bar on the 1st floor. Pipes and cigars are not allowed in the Piano Bar.
All travelers to Russia must have a valid passport and a Russian entry visa, which must be arranged prior to your travel through the Russian embassy or consulate. The hotel provides visa support service for certain countries but not all. For more information, please contact the hotel Reservations Office.