Sheraton Grand at Wild Horse Pass Announcements & Policies

Hotel Policies

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ADA Policy

The resort is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and check-in.

Babysitting/Child Care Policy

Our concierge is pleased to offer contact information for independently licensed childcare providers. The resort does not endorse any agency or its personnel, and assumes no responsibility beyond providing the list.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

The resort does not accept personal checks as a form of payment. Guests wishing to pay by business or commercial checks must submit the check for pre-authorization at least 14 days prior to the day of arrival. For further information, please contact Kim Leffers at

Check cashing services are available to guests who present valid photo identification. There is a limit of 100 USD per stay.

Connecting Room Policy

Connecting rooms are available upon request and subject to availability. Connections are available in rooms with two double beds. Please contact the resort directly to request connecting rooms.

Early Departure Policy

Departure dates are confirmed at check-in. Departures prior to the scheduled date will be subject to an early departure fee of one night's room rate.

Early Arrival Policy

We offer early arrival upon request and subject to availability. Arrivals before 5am may incur a fee of one night's room rate. Guests wishing to guarantee early arrival must book the room for the night prior.

Extra Bedding Policy

It is our pleasure to offer rollaway beds and cribs upon request. Rollaways are only available in rooms with a king-size bed.

Family Plan Policy

Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges.

Gift Certificate Policy

To purchase or redeem a gift certificate please contact the resort directly.

ID Requirement

A valid photo ID is required at check-in.

Late Checkout Policy

Late checkout requests are granted based on availability. Guests checking out between noon and 4pm will be charged a fee of 75 USD. Checkouts after 4pm incur a charge equal to one night's current room rate.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.

Pet Policy

We are happy to accommodate two dogs weighing up to 40 pounds each or one dog weighing up to 80 pounds per room. Guests must sign a waiver accepting responsibility for any damages that might occur during their stay. All dogs must remain on a leash when outside of the guest room, and are not allowed in any area where food is served. Dog-friendly rooms are located on the first floor.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A valid credit card is required at the time of booking to guarantee all reservations, and must be presented upon check-in. Guests wishing to pay by cash can do so upon departure only.

For payment arrangements to a third-party credit card, please contact in-house reservations at or at (602) 458-8021. Office hours are Monday-Friday from 8am to 5pm. Authorizations must be received a minimum of seven (7) days prior to the reservation arrival date.

Resort Charge Policy

Guests will be charged a daily resort charge of 25 USD plus tax. This includes High Speed Internet Access in guest rooms and our lobby; local, domestic long-distance, and 1-800 calls; complimentary fitness center access; shuttle service to the Phoenix Premium Outlets; and tennis court and equipment rental (subject to availability).

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 350 USD cleaning fee will be charged to any guest who violates the smoking policy.

Tax Exempt Policy

Guests requesting tax exempt status must provide a valid 501C3 form at least seven business days prior to arrival to be approved by our finance department. The form should be submitted via email to

Waitlist Policy

Resort does offer a waitlist. Please contact the resort directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.