Sheraton Porto Alegre Hotel

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

According to Brazilian law, the minimum age for consuming alcohol is 18 years of age.

Early Arrival Policy

Early check-in is available, depending on room availability at check-in. Guests checking in between 6am and 10am will be charged 150 BRL plus 15% tax. Guests checking in between 10am and 2pm will be charged 120 BRL plus 15% tax. To guarantee availability at the time of your arrival, please consider booking a room for the prior night and specify your arrival time on the reservation.

Extra Bedding Policy

Rollaway beds and cribs are available. An additional fee of 50 USD / 110 BRL plus 15% tax is charged per bed, per day. Cribs are free of charge and are suitable for children up to two years of age or up to 81 cm in length. Other than a sheet, no additional bedding is provided with the crib.

ID Requirement

For security purposes, valid photo identification must be presented by all guests is required at check-in. Acceptable forms include a driver’s license, passport, proof of age card and a birth certificate.

Third-Party Payment Policy

A non-guest wishing to pay for a guest’s stay must submit a Third-Party Authorization form via fax prior to the guest’s arrival. A photocopy of the credit card, valid photo identification, and the payer’s signature must be submitted for authorization. Please also specify which charges can be charged to the credit card.

Pet Policy

Small dogs weighing up to 18 kilograms are allowed. A non-refundable cleaning fee of 100 USD will be charged per pet, per stay. Restrictions may apply.

Smoking Policy

The hotel is 100% non-smoking. Smoking in guest rooms is not allowed. A penalty of 500 BRL or 250 USD will be charged to any guest who violates the smoking policy.