For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Norme degli hotel
Disability Accessible Policy
Sheraton on the Park features a wheelchair ramp at the porte-cochère. All of our restaurants are also wheelchair accessible. Parts of the hotel that are not wheelchair accessible are the pool area and spa. Our hotel offers complimentary wheelchairs for less mobile guests in the hotel and can also arrange for the rental of wheelchairs for external use. Wheelchair access ramps are conveniently located at the front of the hotel on Elizabeth Street, allowing for easy access from the street front.
The hotel features three accessible rooms located on levels 5, 7 and 9, which are available upon request and are equipped with special larger showers, low switches, hand rails, additional space around the bed, and other disabled friendly amenities. These showers feature curtains instead of doors, so guests can wheel a chair straight in. Shower wheelchairs are available upon request.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Connecting Room Policy
Connecting rooms are available upon request. We offer interconnecting king and twin rooms, including Executive Suites and Hyde Park View twin rooms or the Ambassador Suite with City View twin room. Please contact the hotel directly to make these arrangements.
Credit Card Policy
A 1.5 percent fee applies to all transactions settled by Credit Card. This fee will be added to the total of the transaction.
A credit card pre-authorisation will be taken at check-in. If the room is prepaid, the pre-authorisation will be for $100 per night. If the reservation is not pre-paid, the credit card will be authorised for the amount of the accommodation plus additional 40% per night for incidentals.
Sheraton Club Lounge Admittance Policy
When accompanied by an adult, children under 12 years of age are welcome in the Sheraton Club Lounge until 5pm.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Please note that for security purposes, guests checking in will be asked to provide a valid government or state-issued photo ID.
Late Checkout Policy
The late checkout fee varies, depending on the time of day. For checkouts before 12 Noon, there will be no late fee. Late checkouts between 12 Noon and 2pm carry a fee of $50. For checkouts between 2pm and 4pm, the fee will be $100. For checkouts between 4pm and 6pm, the fee will be equal to half of one night’s room rate plus tax (minimum $150). Guests checking out after 6pm will be charged one night’s room rate plus tax. Please contact the hotel for further information.
Room Use Policy
Parties are not permitted within hotel rooms or suites. Please contact the hotel manager for further details. Any noise complaints will result in eviction from the hotel without refund of the first night's rate.
Our Executive Suite only can accommodate two adults plus two children 17 years and under. A rollaway bed will be required for each child (for a fee). A maximum of three guests is allowed in all other rooms, in compliance with fire codes.
Day Use Room Policy
Day use rates apply to standard view rooms, are subject to availability and must be confirmed directly with the hotel. Day use rooms are generally held from 9am to 5pm. Early arrival is not guaranteed.
Pets are not allowed. Only service animals are allowed; however, prior arrangement will need to be made. Please contact the hotel directly at (61)(2) 9286 6480 or email@example.com.
Guests paying in cash will be asked to pay full accommodation rates plus $300 deposit per day for incidentals. The unused portion of the bond will be refunded at checkout. Credit card payments will be fully pre-authorised until departure for accommodations plus $100 per night for incidentals.
All guest rooms and public spaces are 100% non-smoking. A 300AUD cleaning fee will be charged to any guest who violates the smoking policy. Smoking is only permitted in outdoor areas of the hotel and on the hotel bar's balcony.
Royal, Ambassador and Hyde Park Suites must be guaranteed with a credit card at the time of booking. For more information, please contact the Reservations Manager.
The hotel is unable to assist with visa applications. Guests must apply for a visa with the Australian embassy in their home country.
Voucher Acceptance Policy
Vouchers are accepted.