Sheraton Carlton Hotel Nuernberg

Special Conditions

Possible VAT Change

Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Full alcoholic beverage service is restricted to those 18 years or older.  Beer service is restricted to those 16 years or older.

Check Cashing Policy

No personal checks are accepted.

Credit Card Policy

The credit card used to make a reservation must be valid for the entire stay and must be presented upon check-in at the hotel. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

In the event of early departure, 24 hours notice of the revised departure date is required to avoid a 100% penalty charge at the confirmed rate.

Early Arrival Policy

The hotel is unable to guarantee early check-in unless the room was reserved for the night before as well. Please contact the hotel for further information.

Crib Policy

This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Pet Policy

Pets are allowed. A nightly charge of 15 Euro per night will be added to the room rate.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

Due to local law, smoking is banned in all public areas. Smoking rooms are unavailable At this property. Please contact the hotel for further information.