From March 13, 2017 to December 2017, the hotel will be constructing an additional floor. Beginning March 20, 2017, the existing Carlton Spa on the 8th floor will be closed. Disruptive work will start on April 6, 2017, and will take place from Monday to Saturday between the hours of 7am and 7pm. During construction, the outside parking area will be closed; parking capacity will be limited. Please contact the hotel for further information.
This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
The hotel is unable to guarantee early check-in unless the room was reserved for the night before as well. Please contact the hotel for further information.
Early Departure Policy
In the event of early departure, 24 hours notice of the revised departure date is required to avoid a 100% penalty charge at the confirmed rate.
Full alcoholic beverage service is restricted to those 18 years or older. Beer service is restricted to those 16 years or older.
Pets are allowed. A nightly charge of 15 Euro per night will be added to the room rate. Pets will not be permitted in the restaurant, bar, and spa areas.
Health & Well-Being Policies
Due to local law, smoking is banned in all public areas. Smoking rooms are unavailable At this property. Please contact the hotel for further information.
No personal checks or traveller's checks are accepted.
Credit Card Policy
The credit card used to make a reservation must be valid for the entire stay and must be presented upon check-in at the hotel. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Guests who cannot provide a credit card will be asked for cash prepayment at time of check-in to cover the total amount of the stay, as well as a 150 EUR deposit for incidental charges.