Sheraton Frankfurt Congress Hotel Announcements

Hotel Policies

3:00 PM     12:00 PM

Disability Access Policy

Two rooms with disability accessible showers are available in our classic category. The shower in these rooms features a seat and a grab handle. All public areas in the hotel are accessible by elevator, including restaurants, bars, terrace and the spa and pool areas. Please contact the hotel directly for further information or to book an accessible room.

Alcohol Policy

Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.

Age Requirement Policy

Guests must be 18 years and older to check in.

Check Cashing Policy

No personal checks are accepted.

Connecting Room Policy

Four combinations of connecting rooms are available on floors  2, 3, 4 and 8. Connecting rooms are always subject to availability and will not be guaranteed in advance. Connecting room combinations include:

  • Classic Single to Classic Double (two pairs)
  • Classic Single to Classic Single (one pair)
  • Classic Twin to Classic Single (one pair)

Please contact the hotel directly for availability.

Credit Card Policy

A non-resident wishing to pay for a hotel guest by credit card must fax  the credit card details to the hotel prior to the guests’ arrival. Please specify which charges can be charged to the credit card. Please contact the hotel for further information.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

The hotel reserves the right to charge the full stay to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.

Early Arrival Policy

Early check-in cannot be guaranteed.

Crib Policy

This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

ID Requirement

For security purposes, valid photo identification is required at check-in.

Late Checkout Policy

Late checkout cannot be guaranteed

No Show Policy

The hotel will charge 90% of the confirmed nightly rate in the event of a no show. Please contact the hotel for further information.

Pet Policy

Pets are allowed. However, hotel reserves the right to deny access for any pet. A pet waiver must be signed upon check-in and a pet fee of 15 EUR per day will apply. Hotel provides a dog kit including food tray and doorhanger at check-in.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

Due to local law, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, and restaurants. Ashtrays are available outside. Smoking is also allowed in designated guest rooms and the designated smoking lounge. Please contact the hotel for further information.