Sheraton Frankfurt Congress Hotel
Possible VAT Change
Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Access Policy
Two rooms with disability accessible showers are available in our classic category. The shower in these rooms features a seat and a grab handle. All public areas in the hotel are accessible by elevator, including restaurants, bars, terrace and the spa and pool areas. Please contact the hotel directly for further information or to book an accessible room.
Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.
Age Requirement Policy
Guests must be 18 years and older to check in.
Check Cashing Policy
No personal checks are accepted.
Connecting Room Policy
Five combinations of connecting rooms are available on floors 1, 2, 3, 4 and 8. Connecting rooms are always subject to availability and will not be guaranteed in advance. Connecting room combinations include:
- Executive Queen to Executive Queen (one pair)
- Classic Twin to Executive Queen (one pair)
- All other pairs include at least one Classic Twin room (three pairs)
Please contact the hotel directly for availability.
Credit Card Policy
A non-resident wishing to pay for a hotel guest by credit card must fax the credit card details to the hotel prior to the guests’ arrival. Please specify which charges can be charged to the credit card. Please contact the hotel for further information.
Early Departure Policy
The hotel reserves the right to charge the full stay to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Early Arrival Policy
Early check-in cannot be guaranteed.
This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in.
Late Checkout Policy
Late checkout cannot be guaranteed
No Show Policy
The hotel will charge 90% of the confirmed nightly rate in the event of a no show. Please contact the hotel for further information.
Pets are allowed. However, hotel reserves the right to deny access for any pet. A pet waiver must be signed upon check-in and a pet fee of 15 EUR per day will apply. Hotel provides a dog kit including food tray and doorhanger at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Due to local law, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, and restaurants. Ashtrays are available outside. Smoking is also allowed in designated guest rooms and the designated smoking lounge. Please contact the hotel for further information.