Sheraton Offenbach Hotel Announcements

Hotel Policies

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Disability Access Policy

The hotel entry, lobby, restaurant and guests rooms are wheelchair accessible. In addition, the hotel features one classic double room with wider doors and a wider bath room. Please contact the hotel for further information.

Alcohol Policy

Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.

Age Requirement Policy

Guests must be 18 years or older with photo identification to check in without parental supervision.

Check Cashing Policy

Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.

Connecting Room Policy

Hotel has nine connecting rooms throughout floors 2-4. Connecting rooms are subject to availability and will not be guaranteed in advance. Please submit requests directly to the hotel.

Credit Card Policy

The cardholder must be present for the hotel to accept a credit card as payment. To arrange third-party credit card payment, please complete an authorisation form by contacting the hotel at

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

The hotel reserves the right to charge the full stay to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.

Early Arrival Policy

Early check-in cannot be guaranteed.

Crib Policy

This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Late checkout cannot be guaranteed

No Show Policy

The hotel will charge 90% of the confirmed nightly rate in the event of a no show. Please contact the hotel for further information.

Pet Policy

Pets of all sizes are allowed. However, hotel reserves the right to deny access for any pet. A pet waiver must be signed upon check-in and a pet fee of 4.50 EUR per day will apply. If additional cleaning is required, an additional fee of 15 EUR will also apply. Hotel provides a dog kit including food tray and doorhanger at check-in.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

Due to local law, smoking is banned in all public areas.  This ban includes smoking in the lobby, bar, and restaurants. Smoking is allowed in designated guest rooms. Please contact the hotel for further information.