Sheraton Offenbach Hotel
Possible VAT Change
Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Access Policy
The hotel entry, lobby, restaurant and guests rooms are wheelchair accessible. In addition, the hotel features one classic double room with wider doors and a wider bath room. Please contact the hotel for further information.
Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.
Age Requirement Policy
Guests must be 18 years or older with photo identification to check in without parental supervision.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Connecting Room Policy
Hotel has nine connecting rooms throughout floors 2-4. Connecting rooms are subject to availability and will not be guaranteed in advance. Please submit requests directly to the hotel.
Early Departure Policy
The hotel reserves the right to charge the full stay to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Early Arrival Policy
Early check-in cannot be guaranteed.
This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Late Checkout Policy
Late checkout cannot be guaranteed
No Show Policy
The hotel will charge 90% of the confirmed nightly rate in the event of a no show. Please contact the hotel for further information.
Pets of all sizes are allowed. However, hotel reserves the right to deny access for any pet. A pet waiver must be signed upon check-in and a pet fee of 4.50 EUR per day will apply. If additional cleaning is required, an additional fee of 15 EUR will also apply. Hotel provides a dog kit including food tray and doorhanger at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Due to local law, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, and restaurants. Smoking is allowed in designated guest rooms. Please contact the hotel for further information.