Sheraton Dusseldorf Airport Hotel Announcements

Hotel Policies

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Accessibility Policy

Wheelchair accessible rooms are available upon request. For more information, please contact the hotel directly.

Alcohol Policy

Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.

Age Requirement Policy

Guests must be 18 years or older to reserve a room. Guests 16 years or older, but younger than 18 years old, must submit an authorization form signed by their parents prior to check-in. Please contact the hotel for further information.

Check Cashing Policy

Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.

Credit Card Policy

In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

A fee equal to 90% of the 1st night of the remaining booked stay will apply to all early departures.

Crib Policy

This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Acceptance Policy

Gift certificates must be approved by the hotel. For reservations, please fax the gift certificate with details of your travel to (49)(211) 4173 707 or email

Occupancy Policy

The hotel has 9 guest rooms which can accommodate 3 guests.  Because there is a limited number of rooms, reservations must be made directly with the hotel's reservations department.  Please contact them at 0049 211 4173737.

Pet Policy

Small pets are allowed. A fee of 15 EUR per day will apply.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

The name of the guest must match the name on the credit card presented at check-in and used for payment at check out.

Smoking Policy

This hotel is a non-smoking property. Smoking is only allowed in a designated outdoor area near Restaurant Otto. All other areas are non-smoking.

Visa/Passport Policy

Passports are required for check-in. Visas are not.