Sheraton Saigon Hotel & Towers Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Pool Closure: June 27 – July 3, 2016

From June 27 through July 3, 2016, the pool will be closed for maintenance. Alternate pool access can be arranged upon request. Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

The hotel offers disability accessible rooms and disability accessible features throughout its public spaces. We are also pleased to provide complimentary wheelchairs for use in the hotel.

Alcohol Policy

We are pleased to serve alcohol to guests 18 years or older, with photo identification.

Check Cashing Policy

We regret that personal checks are not accepted for payment.

Connecting Room Policy

We are pleased to offer connecting king to twin rooms upon request. Please contact the hotel directly to make your request.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Arrival Policy

We are pleased to offer early check-in upon request, based on availability. Early check-in between 1pm and 3pm is complimentary while early check-in between 8am and 1pm will incur a fee equal to 50% of the current room rate. To guarantee early check-in, we recommend guests reserve their room for the night prior to arrival.

Family Plan Policy

Up to two children aged 12 years or younger sleep for free in a room shared with a paying adult. Rollaways will incur extra charges. Breakfast is complimentary for children ages 3 years and younger, discounted for ages 4 through 12, and regular price for ages 13 and older.

Gift Certificate Policy

Please contact the hotel directly to purchase or redeem a gift certificate.

ID Requirement

All hotel guests are required to provide a valid government-issued ID or passport upon check-in.

Late Checkout Policy

We are pleased to accommodate late checkouts. In the case of a late checkout between 12pm and 6pm, a fee equal to 50% of the current room rate will apply. For checkouts after 6pm, a fee equal to a full night’s room rate will apply.

Pet Policy

Pets are not allowed at this time.

Payment Policy

Guests paying in cash must pay their full accommodation rate, plus a 1,050,000 VND deposit per day for incidentals. Any remaining deposit will be refunded at checkout. Additionally, all credit card payments will be fully pre-authorized until departure for the full accommodation rate, plus 1,050,000 VND per night for incidentals.

Visitor Policy

Due to local regulations, registered visitors are only allowed on guest room floors between 7am and 9pm. Please contact the hotel for further information.

Smoking Policy

We are pleased to offer both smoking and non-smoking guest rooms and suites. A 4,400,000 VND cleaning fee will be charged to any guest who violates the smoking policy. Please note that all public areas of the hotel are 100% smoke-free.

Room Use Policy

Parties are not permitted within guest rooms or suites. Any noise complaints will result in eviction from the hotel, without refund. Please contact the hotel manager for additional information.

Visa/Passport Policy

Entry visas are required for guests arriving from countries outside of the Association of South-East Asian Nations (ASEAN). Please note that the hotel is unable to assist with visa applications and guests must apply for a visa with the Vietnamese Embassy in their home country.

Voucher Acceptance Policy

Vouchers are accepted, subject to the terms and conditions stated on the voucher.