The Sheraton Club Lounge has relocated to Level 5 of the hotel. Please contact the Front Desk for further information.
Connecting Room Policy
We are pleased to offer connecting king to twin rooms upon request. Please contact the hotel directly to make your request.
Family Plan Policy
Up to two children aged 12 years or younger sleep for free in a room shared with a paying adult. Rollaways will incur extra charges. Breakfast is complimentary for children ages 3 years and younger, discounted for ages 4 through 12, and regular price for ages 13 and older.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to offer early check-in upon request, based on availability. Early check-in between 1pm and 3pm is complimentary while early check-in between 8am and 1pm will incur a fee equal to 50% of the current room rate. To guarantee early check-in, we recommend guests reserve their room for the night prior to arrival.
All hotel guests are required to provide a valid government-issued ID or passport upon check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts. In the case of a late checkout between 12pm and 6pm, a fee equal to 50% of the current room rate will apply. For checkouts after 6pm, a fee equal to a full night’s room rate will apply.
The hotel offers disability accessible rooms and disability accessible features throughout its public spaces. We are also pleased to provide complimentary wheelchairs for use in the hotel.
We are pleased to serve alcohol to guests 18 years or older, with photo identification.
Pets are not allowed at this time.
Entry visas are required for guests arriving from countries outside of the Association of South-East Asian Nations (ASEAN). Please note that the hotel is unable to assist with visa applications and guests must apply for a visa with the Vietnamese Embassy in their home country.
Health & Well-Being Policies
Parties are not permitted within guest rooms or suites. Any noise complaints will result in eviction from the hotel, without refund. Please contact the hotel manager for additional information.
Due to local regulations, registered visitors are only allowed on guest room floors between 7am and 9pm. Please contact the hotel for further information.
We are pleased to offer both smoking and non-smoking guest rooms and suites. A 4,400,000 VND cleaning fee will be charged to any guest who violates the smoking policy. Please note that all public areas of the hotel are 100% smoke-free.
Check Cashing Policy
We regret that personal checks are not accepted for payment.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Please contact the hotel directly to purchase or redeem a gift certificate.
Guests paying in cash must pay their full accommodation rate, plus a 1,050,000 VND deposit per day for incidentals. Any remaining deposit will be refunded at checkout. Additionally, all credit card payments will be fully pre-authorized until departure for the full accommodation rate, plus 1,050,000 VND per night for incidentals.
Voucher Acceptance Policy
Vouchers are accepted, subject to the terms and conditions stated on the voucher.