Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Norme degli hotel
The hotel offers disability accessible rooms and disability accessible features throughout its public spaces. We are also pleased to provide complimentary wheelchairs for use in the hotel.
We are pleased to serve alcohol to guests 18 years or older, with photo identification.
Check Cashing Policy
We regret that personal checks are not accepted for payment.
Connecting Room Policy
We are pleased to offer connecting king to twin rooms upon request. Please contact the hotel directly to make your request.
Early Arrival Policy
We are pleased to offer early check-in upon request, based on availability. Early check-in between 1pm and 3pm is complimentary while early check-in between 8am and 1pm will incur a fee equal to 50% of the current room rate. To guarantee early check-in, we recommend guests reserve their room for the night prior to arrival.
Gift Certificate Policy
Please contact the hotel directly to purchase or redeem a gift certificate.
All hotel guests are required to provide a valid government-issued ID or passport upon check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts. In the case of a late checkout between 12pm and 6pm, a fee equal to 50% of the current room rate will apply. For checkouts after 6pm, a fee equal to a full night’s room rate will apply.
Pets are not allowed at this time.
Guests paying in cash must pay their full accommodation rate, plus a 2,100,000 VND deposit per day for incidentals. Any remaining deposit will be refunded at checkout. Additionally, all credit card payments will be fully pre-authorized until departure for the full accommodation rate, plus 1,050,000 VDN per night for incidentals.
Due to local authority regulations, only registered guests are allowed on guest room floors. Please contact the hotel directly for additional information.
We are pleased to offer both smoking and non-smoking guest rooms and suites. A 4,000,000 VND cleaning fee will be charged to any guest who violates the smoking policy. Please note that all public areas of the hotel are 100% smoke-free.
Room Use Policy
Parties are not permitted within guest rooms or suites. Any noise complaints will result in eviction from the hotel, without refund. Please contact the hotel manager for additional information.
Entry visas are required for guests arriving from countries outside of the Association of South-East Asian Nations (ASEAN). Please note that the hotel is unable to assist with visa applications and guests must apply for a visa with the Vietnamese Embassy in their home country.
Voucher Acceptance Policy
Vouchers are accepted, subject to the terms and conditions stated on the voucher.