Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Accessible Policy
In order to book the hotel's disability accessible room, please contact the Front Office Department at (49) (89) 92320. A wheelchair can be arranged by the Concierge. Fees may apply.
In addition, the hotel has accessible facilities including the elevator, Audrey's Food & Flavour and 66 Grill and Dine.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older to check in alone. Guest under 18 years must be accompanied by their legal guardian. Minors traveling alone may only check in if they present a written authorization from their parents. The authorization form must include the original signature of their parents (no copies) and a copy of their ID card.
Check Cashing Policy
No personal checks are accepted.
Credit Card Policy
The credit card used to make a reservation must be valid for the entire stay. Please present this credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.
Early Departure Policy
Guests who check out of the hotel before their scheduled departure date may be charged an early departure fee. The exact fee will vary depending on the guest's time of departure and rate booked. Please contact the hotel for further information.
Beginning October 1, 2008, the Munich city center has been established as a low emission zone and can only be accessed by cars displaying environmental badges on the front of the car. By law, cars not displaying this badge may be fined. High-emission vehicles are no longer allowed to drive in the city center. Please see http://www.starwoodhotels.com/munich or contact the hotel for further information.
Extra Bedding Policy
Rollaway beds are available on request for a daily fee. Please contact the hotel for your extra bed request. A baby cot is available for free by request in every room category; however, the hotel does not provide blankets, bumpers or pillows with our crib. Guest must bring their own. Please request the baby cot in the Special Request section when booking your reservation.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
In order to redeem a gift certificate, please email a copy of the gift certificate to firstname.lastname@example.org or fax it to (49)(89) 93001 6837.
Hotel accepts cats and dogs. A daily pet fee of 10 EUR will apply for each pet and a maximum of two pets per room is allowed. Pets are not allowed in restaurants.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Due to the Non-Smokers' Protection Act, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, and restaurants. Smoking is allowed in designated guest rooms. Please contact the hotel for further information.