Sheraton Munich Westpark Hotel Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Update regarding our Munich Hotels

All seven Starwood Hotels in Munich are fully operational (Four Points by Sheraton Munich Olympiapark, Four Points by Sheraton Munich Central, Aloft Munich Hotel, Sheraton Munich Westpark Hotel, Sheraton Munich Arabellapark Hotel, Le Méridien Munich and Westin Grand Munich).

The safety and security of our guests and associates is our paramount priority and all Starwood hotels in Germany are operating with the highest level of security.

All Munich hotels are waiving cancellation fees for arrivals up to and including Sunday, July 24th 2016.

If you have a reservation at any of the Starwood Hotels & Resorts’ properties worldwide and need assistance, please contact our customer services team. The numbers can be found on this link:

The police have published a helpline for any information or inquiries about missing persons: 0800-7766350.

Our thoughts and prayers are with all those impacted by these terrible events.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

Available upon request, one guest room is designed to be accessible to guests with disabilities, and features a wheelchair-accessible shower. For more information, please contact the hotel directly.

Check Policy

Travelers checks are accepted in EUR and USD.

Connecting Room Policy

Connecting rooms are only available upon request. In order to request connecting rooms, please contact the hotel directly at (49)(89) 5196 6753.

Credit Card Policy

The credit card used to make a reservation must be valid for the entire stay. Please present a credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to request a third party billing form.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 90% of the given room rate. Please contact the hotel for further information.

Transportation Policy

Beginning October 1, 2008, the Munich city center has been established as a low emission zone and can only be accessed by cars displaying environmental badges on the front of the car. By law, cars not displaying this badge may be fined. High-emission vehicles are no longer allowed to drive in the city center. 

This hotel is outside the Environmental Zone (Green Zone); however, every vehicle entering an Environmental Zone - no matter whether registered in Germany or another country - now needs to display an Environmental Badge. Foreign visitors can now obtain environmental badges for their cars and trucks online. Please contact the hotel directly for further information.

Extra Bedding Policy

Baby cots and extra beds are available upon request and availability. Please submit a request at the time of reservation. A surcharge applies for both a baby cot or an extra bed. Please note that the hotel does not provide blankets, bumpers or pillows for cots. Guests must bring their own.Please contact the hotel for further information.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

Starwood gift certificates are accepted. To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Late checkout is available on request, subject to availability.  A fee of 10 EUR per hour will be imposed on guests checking out past the provided checkout time. Please contact the hotel for further information.

Occupancy Policy

The standard maximum occupancy for all rooms is two persons. An extra bed or baby cot may be added to a guest room; however, beds and cots are subject to availability, and additional charges apply. For more information or to check availability, please contact the hotel directly.

Pet Policy

Please note that only dogs weighing less than 45 pounds are allowed in the hotel. A 10 EUR fee per day applies, and each owner must sign a dog waiver form. For more information and prices, please contact the hotel directly.

Each dog owner receives upon arrival:

  • Sheraton Sweet Sleeper® Dog Bed
  • Water and food bowl (food is not included)
  • Information about nearby parks and veterinarians

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

Due to German legislation, pre-payment via a bank transfer is possible only with a pro forma invoice, of which the hotel must be notified at least two weeks prior to a guest’s arrival. For a pro forma request or additional information, please contact the hotel directly.

Smoking Policy

Due to the Non-Smokers’ Protection Act, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, restaurants, and all guest rooms. A cleaning fee of 200 EUR applies per smoking incident.

Visa/Passport Policy

Foreign guests must show a valid passport or ID card upon check-in.