Sheraton Club Lounge Closure: December 18 - 24, 2017
From December 18 until December 24, 2017, the Sheraton Club Lounge will be closed for renovations. During this time, Club facilities and meals will be offered in a different location within the hotel. Please contact the hotel for further information.
Westend Factory Closures
From December 24 until December 26, 2017, and again on January 1, 2018, the Westend Factory restaurant will be closed for dinner. During these times, Sweet and Sour Bar will remain open. Please contact the hotel for further information.
Sweet and Sour Bar Closure: December 27 - 29, 2017
From December 27 until December 29, 2017, Sweet and Sour Bar will be closed for refurbishment. During this period the bar and bar menu will be offered in alternate locations within the hotel. Please contact the hotel for further information.
Connecting Room Policy
Connecting rooms are only available upon request. In order to request connecting rooms, please contact the hotel directly at (49)(89) 5196 6753.
Extra Bedding Policy
Baby cots and extra beds are available upon request and availability. Please submit a request at the time of reservation. A surcharge applies for both a baby cot or an extra bed. Please note that the hotel does not provide blankets, bumpers or pillows for cots. Guests must bring their own.Please contact the hotel for further information.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The standard maximum occupancy for all rooms is two persons. An extra bed or baby cot may be added to a guest room; however, beds and cots are subject to availability, and additional charges apply. For more information or to check availability, please contact the hotel directly.
Check-In & Checkout Policies
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 90% of the given room rate. Please contact the hotel for further information.
Late Checkout Policy
Late checkout is available on request, subject to availability. A fee of 10 EUR per hour will be imposed on guests checking out past the provided checkout time. Please contact the hotel for further information.
Available upon request, one guest room is designed to be accessible to guests with disabilities, and features a wheelchair-accessible shower. For more information, please contact the hotel directly.
Please note that only dogs weighing less than 45 pounds are allowed in the hotel. A 10 EUR fee per day applies, and each owner must sign a dog waiver form. For more information and prices, please contact the hotel directly.
Each dog owner receives upon arrival:
Sheraton Sweet Sleeper® Dog Bed
Water and food bowl (food is not included)
Information about nearby parks and veterinarians
Foreign guests must show a valid passport or ID card upon check-in.
Health & Well-Being Policies
Beginning October 1, 2008, the Munich city center has been established as a low emission zone and can only be accessed by cars displaying environmental badges on the front of the car. By law, cars not displaying this badge may be fined. High-emission vehicles are no longer allowed to drive in the city center.
This hotel is outside the Environmental Zone (Green Zone); however, every vehicle entering an Environmental Zone - no matter whether registered in Germany or another country - now needs to display an Environmental Badge. Foreign visitors can now obtain environmental badges for their cars and trucks online. Please contact the hotel directly for further information.
Due to the Non-Smokers’ Protection Act, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, restaurants, and all guest rooms. A cleaning fee of 200 EUR applies per smoking incident.
Travelers checks are accepted in EUR and USD.
Credit Card Policy
The credit card used to make a reservation must be valid for the entire stay. Please present a credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to request a third party billing form.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Starwood gift certificates are accepted. To purchase or redeem a gift certificate, please contact the hotel directly.
Due to German legislation, pre-payment via a bank transfer is possible only with a pro forma invoice, of which the hotel must be notified at least two weeks prior to a guest’s arrival. For a pro forma request or additional information, please contact the hotel directly.