Sheraton Kona Resort & Spa at Keauhou Bay Announcements

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be at least 18 years old with valid photo identification to reserve and check into a guest room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services are available to guests who present valid identification and credit card approval. A limit of 200 USD per day applies.

Connecting Room Policy

We are pleased to offer connecting rooms, with king rooms connecting to double rooms. Connecting rooms are subject to availability and cannot be guaranteed. Requests should be made at time of booking.

Early Departure Policy

An early departure fee—equal to 100% of one night's room rate—may apply to guests leaving prior to the departure date confirmed at check-in. Please contact the Front Desk if your departure date has changed.

Early Arrival Policy

Early check-in is available at no additional charge, subject to availability. To guarantee early check-in, guests must reserve their room for the night prior to arrival.

Extra Bedding Policy

Extra beds are upon request (one per room). Fees apply for rollaway beds while cribs are provided at no additional cost.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the resort.

ID Requirement

For security purposes, all guests are required to present valid photo identification upon check-in. Accepted forms of identification include government-issued driver’s licenses, passports, and/or proof-of-age cards.

Late Checkout Policy

We are pleased to accommodate late checkouts upon request; fees apply.

  • For checkout between 12pm and 2pm, the fee is 25 USD.
  • For checkout between 2pm and 4pm, the fee is 50 USD.
  • For checkout between 4pm and 6pm, the fee is 85 USD.

Occupancy Policy

For a third and fourth adult in the room, there is an additional 65 USD charge per person per night. Children under 18 years of age and younger are free if using existing bedding.

Package Handling Policy

There is a 5 USD per package handling fee for all incoming guest packages.

Pet Policy

Dogs weighing less than 40 pounds are allowed. They must be on leashes at all times and are not allowed in restaurants or other public areas.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A credit card must be provided upon check-in. Checks and cash are acceptable forms of payment at checkout. Checks must be electronically verified with valid photo identification.

To inquire about alternative pre-payment methods (via check or credit card), please contact the Accounting Department at (1)(808) 930-4900.

Pool Policy

Only registered guests are permitted in the resort pool. Additionally, children under 12 years old must be accompanied by a parent or guardian at all times.

Resort Charge Policy

Guests will be charged a daily resort fee of 35 USD, plus tax. This charge includes the following amenities:

  • Wireless High Speed Internet Access in guest rooms and on the Ocean View Deck
  • Self-parking of one vehicle
  • Local and 1-800 telephone calls
  • Up to 30 minutes of long-distance telephone calls (daily)
  • Use of Keauhou-to-Kona Trolley
  • Yoga and aqua yoga classes
  • Guided cultural and historical tours of the Keauhou area
  • Hula lessons, lei making, and other daily cultural activities
  • One Sig Zane designed tote bag
  • Two hours of complimentary bike rental from Flying Fish per day

Smoking Policy

Smoking is not permitted in the guest rooms. Violation of this policy will result in a non-refundable 200 USD cleaning fee.