Sheraton Kona Resort & Spa at Keauhou Bay

  • 78-128 Ehukai Street
  • Kailua-Kona,
  • Hawaii
  • 96740
  • United States
  • Map

Sheraton Kona Resort & Spa at Keauhou Bay

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Check Cashing Policy

Check cashing services are available to guests who present valid identification and credit card approval. There is a limit of $200 per day.

Extra Bedding Policy

Only one rollaway bed is available per room per night at a 65 USD charge per night. Rollaways beds can only be used in king bedded rooms.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the resort.

Extra Adult Policy

For a third and fourth adult in the room, there is an additional 65 USD charge per person per night. Children under 18 years of age and younger are free if using existing bedding.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs weighing less than 40 pounds are allowed. They must be on leashes at all times and are not allowed in restaurants or other public areas.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Resort Charge Policy

Guests will be charged a daily fee of 30 USD plus tax. This charge includes the following amenities:

  • High speed internet access in guest room and the ocean view deck (lobby level)
  • Self parking for one vehicle (valet parking available for a nominal fee)
  • Unlimited local and 1-800 telephone calls
  • 30 minutes of long distances calls per day
  • Use of the Keauhou to Kailua-Kona trolley
  • Two bottles of water daily
  • Yoga Classes Monday, Wednesday, and Friday mornings
  • Cultural Tours Tesdays and Thrusdays
  • Hula lessons, lei making lessons,a nd ukulele lessons
  • 50% off one (1) Bike Rental at the Flying Fish

Smoking Policy

Smoking is not permitted in the guest rooms. Violation of this policy will result in a non-refundable 200 USD cleaning fee.