Guests must be at least 18 years old with valid photo identification to reserve and check into a guest room.
Connecting Room Policy
We are pleased to offer connecting rooms, with king rooms connecting to double rooms. Connecting rooms are subject to availability and cannot be guaranteed. Requests should be made at time of booking.
Extra Bedding Policy
Extra beds are upon request (one per room). Fees apply for rollaway beds while cribs are provided at no additional cost.
For a third and fourth adult in the room, there is an additional 65 USD charge per person per night. Children under 18 years of age and younger are free if using existing bedding.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Regole per il check-in e il check-out
Early Arrival Policy
Early check-in is available at no additional charge, subject to availability. To guarantee early check-in, guests must reserve their room for the night prior to arrival.
Early Departure Policy
An early departure fee—equal to 100% of one night's room rate—may apply to guests leaving prior to the departure date confirmed at check-in. Please contact the Front Desk if your departure date has changed.
For security purposes, all guests are required to present valid photo identification upon check-in. Accepted forms of identification include government-issued driver’s licenses, passports, and/or proof-of-age cards.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request; fees apply.
For checkout between 12pm and 2pm, the fee is 25 USD.
For checkout between 2pm and 4pm, the fee is 50 USD.
For checkout between 4pm and 6pm, the fee is 85 USD.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a 5 USD per package handling fee for all incoming guest packages.
Dogs weighing less than 40 pounds are allowed. They must be on leashes at all times and are not allowed in restaurants or other public areas.
Only registered guests are permitted in the resort pool. Additionally, children under 12 years old must be accompanied by a parent or guardian at all times.
Regole in materia di salute e benessere
Smoking is not permitted in the guest rooms. Violation of this policy will result in a non-refundable 200 USD cleaning fee.
Regole relative ai pagamenti
Check Cashing Policy
Check cashing services are available to guests who present valid identification and credit card approval. A limit of 200 USD per day applies.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort.
A credit card must be provided upon check-in. Checks and cash are acceptable forms of payment at checkout. Checks must be electronically verified with valid photo identification.
To inquire about alternative pre-payment methods (via check or credit card), please contact the Accounting Department at (1)(808) 930-4900.
Resort Charge Policy
Guests will be charged a daily resort fee of 30 USD, plus tax. This charge includes the following amenities:
Wireless High Speed Internet Access in guest rooms and on the Ocean View Deck
Local and 1-800 telephone calls
Up to 30 minutes of long-distance telephone calls (daily)
Welcome greeting with shell lei
Welcome elixir upon arrival
Hospitality Room that accommodates early arrivals and late departures with showers and a changing room
Two bottles of water per room per day
Poolside midday refreshments
One Sig Zane-designed tote bag
Hula lessons, lei making, and other daily cultural activities
Unlimited use of lawn games
Unlimited use of resort bicycles
Unlimited rental of resort golf clubs
Unlimited usage of resort binoculars for island sightseeing