Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.
Disability Accessible Room and wheelchair are available upon request. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Guests must be 18 years or older with photo identification to reserve a room.
Babysitting services can be arranged through the hotel. Fees apply. For more information, please contact the hotel directly..
Traveller’s cheques are accepted for payment.
Connecting rooms are not available.
The credit card used to make a reservation must be valid for the entire stay. Please present this credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
An early departure fee may be imposed on guests departing prior to their scheduled departure date.
The hotel is outside the Environmental Zone (Green Zone). By Law, every vehicle entering an Environmental Zone - no matter whether registered in Germany or another country - now needs to display an Environmental Badge. Foreign visitors can now obtain environmental badges for their cars and trucks online. Please contact the hotel for further information.
Rollaway beds are available on request for a daily fee. Please contact the hotel for your extra bed request. A baby cot is available by request in every room category; please request the baby cot in the Special Request section when booking your reservation. The hotel does not provide blankets, bumpers or pillows with baby cots. Guests must bring their own.
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Starwood gift certificates are accepted. To purchase or redeem a gift certificate, please contact the hotel directly.
Please note that only dogs 35 pounds and under are allowed. A 25 EUR fee per day applies. For more information and prices, please contact the hotel directly.
Each dog owner receives upon arrival:
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
From pool opening time to 8pm, the pool is available to the public as well as in-house guests. After 8pm, only in-house guests will be allowed in the pool.
Due to the Non-Smokers' Protection Act, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, and restaurants. Smoking is allowed in designated guest rooms. Please contact the hotel for further information.
Guest must show a valid passport, visa or ID card upon check-in. Guests arriving from the airport will be required to pass through passport verification, and will therefore need to consider any visa requirements for entering the country.