Sheraton Krakow Hotel
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Check Cashing Policy
No personal checks are accepted.
Connecting Room Policy
Connecting rooms cannot be guaranteed and are on a request basis only. However, the hotel will try to accommodate these requests whenever possible.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of their confirmed length of stay. Please contact the hotel for further information.
Cribs are provided upon request free of charge for children up to 3 years old; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
Gift certificates may be purchased through the Executive Office.
The hotel accommodates dogs and cats weighing less than 25 kilograms. A maximum of two pets per room is allowed, and a cleaning charge of 200 PLN plus 23% VAT per room will apply. Pets are not allowed in hotel outlets or restaurants and must be under owners’ supervision at all times. Guests must advise the hotel of pets prior to arrival.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The credit card used to make a reservation must be valid for the entire stay. Please present this credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.
Hotel does offer a waitlist. Please contact the reservation office by phone at (48)(12) 662 1780 or by email at firstname.lastname@example.org to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.