Sheraton Grand Krakow Anúncios

Mensagens

Sheraton Club Lounge

Os hóspedes Club também têm acesso especial ao Club Lounge. Espaço relaxante e requintado, o Club Lounge oferece café da manhã de cortesia, aperitivos à tarde e uma variedade de opções de bebidas. Aproveite o privativo Club Lounge, onde você poderá se conectar com amigos, reunir-se com a sua equipe ou simplesmente relaxar, assistindo ao seu programa de TV favorito. Precisa terminar um trabalho? Temos à disposição uma impressora multifuncional, fax e suprimentos de escritório de cortesia.

Políticas do hotel

15h00     12h00

Accessibility Policy

The lobby, conference area, public areas, and all restaurants are wheelchair-accessible. We offer three disability-accessible guest rooms. Please contact the hotel directly for more information.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Babysitting/Child Care Policy

We do not offer in-house babysitting services; however, we can provide a telephone number for local childcare services which guests can call to make babysitting arrangements.

Check Cashing Policy

No personal checks are accepted.

Connecting Room Policy

Connecting rooms cannot be guaranteed and are on a request basis only. However, the hotel will try to accommodate these requests whenever possible.

Flutuações de câmbio

Tarifas confirmadas em USD são garantidas em dólares americanos quando pagas em dinheiro (dólares americanos) ou em cheques de viagem. Pagamentos feitos com cartão de crédito no hotel serão cobrados na moeda local equivalente, de acordo com a taxa de câmbio diária usada pelo hotel. Conversões de moeda por bancos e empresas de cartão de crédito ao processarem pagamentos fogem ao controle do hotel e estão sujeitas a flutuações da taxa de câmbio.

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of their confirmed length of stay. Please contact the hotel for further information.

Early Arrival Policy

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked for the prior night.

Crib Policy

Cribs are provided upon request free of charge for children up to 3 years old; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.

Facility Use Policy

Use of our fitness center is limited to hotel guests and registered members of our fitness center. The Sheraton Club Lounge is open to non-hotel guests for a fee.

Política do plano Family

Crianças menores de 12 anos podem utilizar gratuitamente as camas do quarto de um adulto pagante. As camas dobráveis e os berços podem ter custos adicionais.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly via telephone or email.

ID Requirement Policy

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Late Checkout Policy

We are pleased to accommodate late checkouts upon request. Check out time is 12pm. For checkouts between 12pm and 4pm, a fee of 50 PLN per hour will apply. For a late checkout between 4pm and 6pm, a fee equal to the day-use rate will apply. For checkout after 6pm, one full night's room charge will apply.

Pet Policy

The hotel accommodates dogs and cats weighing less than 18 kilograms (40 pounds). Other animals and dogs heavier than 18 kilograms may be accepted at the hotel’s discretion. A maximum of two pets per room is allowed. Please advise the hotel’s reservation department of your pets prior to your arrival.

Pets are not allowed in any dining venues or the Sheraton Fitness center. Service animals are not considered pets and are not subject to this exclusion. In the hotel’s common areas, every dog must be kept on a leash and wear a muzzle.

Termos sobre cartões de crédito e de débito

Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.

Payment Policy

The credit card used to make a reservation must be valid for the entire stay. Please present this credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.

Política de fumo

Um número limitado de quartos para fumantes está disponível mediante solicitação. Será cobrada uma taxa de limpeza de PLN 1,000 dos hóspedes que fumarem em quartos para não fumantes. Além disso, devido à legislação local, é proibido fumar em todas as áreas públicas incluindo lobby, área de conferências e restaurantes. Existem áreas para fumantes ao ar livre, fornecidas no jardim do restaurante Some Place Else e no terraço da cobertura.

Waitlist Policy

Hotel does offer a waitlist. Please contact the reservation office by phone at (48)(12) 662 1780 or by email at reservation.krakow@sheraton.com to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.