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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

酒店政策

3:00 PM     12:00 PM

Accessibility Policy

The lobby, conference area, public areas, and all restaurants are wheelchair-accessible. We offer three disability-accessible guest rooms. Please contact the hotel directly for more information.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Babysitting/Child Care Policy

We do not offer in-house babysitting services; however, we can provide a telephone number for local childcare services which guests can call to make babysitting arrangements.

Check Cashing Policy

No personal checks are accepted.

Connecting Room Policy

Connecting rooms cannot be guaranteed and are on a request basis only. However, the hotel will try to accommodate these requests whenever possible.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of their confirmed length of stay. Please contact the hotel for further information.

Early Arrival Policy

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked for the prior night.

Crib Policy

Cribs are provided upon request free of charge for children up to 3 years old; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.

Facility Use Policy

Use of our fitness center is limited to hotel guests and registered members of our fitness center. The Sheraton Club Lounge is open to non-hotel guests for a fee.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly via telephone or email.

ID Requirement Policy

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Late Checkout Policy

We are pleased to accommodate late checkouts upon request. Check out time is 12pm. For checkouts between 12pm and 4pm, a fee of 50 PLN per hour will apply. For a late checkout between 4pm and 6pm, a fee equal to the day-use rate will apply. For checkout after 6pm, one full night's room charge will apply.

Pet Policy

The hotel accommodates dogs and cats weighing less than 18 kilograms (40 pounds). Other animals and dogs heavier than 18 kilograms may be accepted at the hotel’s discretion. A maximum of two pets per room is allowed. Please advise the hotel’s reservation department of your pets prior to your arrival.

Pets are not allowed in any dining venues or the Sheraton Fitness center. Service animals are not considered pets and are not subject to this exclusion. In the hotel’s common areas, every dog must be kept on a leash and wear a muzzle.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

The credit card used to make a reservation must be valid for the entire stay. Please present this credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.

Smoking Policy

A limited number of smoking rooms are available. A cleaning fee of 1,000 PLN will be charged to any guest who smokes in a non-smoking room. Additionally, due to local law, smoking is banned in all public areas including the lobby, conference area, and restaurants. There are outdoor smoking areas provided in the Some Place Else restaurant's garden area and on the Rooftop Terrace.

Waitlist Policy

Hotel does offer a waitlist. Please contact the reservation office by phone at (48)(12) 662 1780 or by email at reservation.krakow@sheraton.com to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.