Sheraton Hanoi Hotel

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

The hotel features disability accessible guest rooms with safety bars and a roll-in shower. Please contact the hotel directly prior to arrival to ensure availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Check Cashing Policy

We regret that personal checks are not accepted at this time. Travellers Checks, with valid identification, are accepted.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

ID Requirement

Passports are required for international guests, while government issued identification is required for domestic guests.

Late Checkout Policy

For late checkout between 12pm - 6pm, there is a fee of 50% of the confirmed room rate. After 6pm, guests are charged 100% of the room rate.

Pet Policy

Pets are not allowed at the hotel.

Smoking Policy

We are pleased to accommodate requests for smoking or non-smoking guest rooms. There are designated smoking areas on the courtyard and in front of the hotel. A 4,200,000 VND cleaning fee will be charged to any guest who violates the smoking policy.

Visa/Passport Policy

Entry visas are required for nationals outside of the Association of South-East Asian Nations (ASEAN) countries. For more information please email the hotel at

Waitlist Policy

We are pleased to offer a waitlist for sold out dates. Contact the Front Desk for additional information.