Sheraton Hanoi Hotel
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Elevator Upgrade Project Until August 15, 2015
Until August 15, 2015, the elevators throughout the hotel are being upgraded. During this time, only two elevators will be in operation at any one time. Please contact the hotel for further information.
The hotel features disability accessible guest rooms with safety bars and a roll-in shower. Please contact the hotel directly prior to arrival to ensure availability.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Check Cashing Policy
We regret that personal checks are not accepted at this time. Travellers Checks, with valid identification, are accepted.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Passports are required for international guests, while government issued identification is required for domestic guests.
Late Checkout Policy
For late checkout between 12pm - 6pm, there is a fee of 50% of the confirmed room rate. After 6pm, guests are charged 100% of the room rate.
Pets are not allowed at the hotel.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. There are designated smoking areas on the courtyard and in front of the hotel. A 4,200,000 VND cleaning fee will be charged to any guest who violates the smoking policy.
Entry visas are required for nationals outside of the Association of South-East Asian Nations (ASEAN) countries. For more information please email the hotel at email@example.com.
We are pleased to offer a waitlist for sold out dates. Contact the Front Desk for additional information.