Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
We are pleased to offer a waitlist for sold out dates. Contact the Front Desk for additional information.
Políticas de registro y salida
Passports are required for international guests, while government issued identification is required for domestic guests.
Late Checkout Policy
For late checkout between 12pm - 6pm, there is a fee of 50% of the confirmed room rate. After 6pm, guests are charged 100% of the room rate.
The hotel features disability accessible guest rooms with safety bars and a roll-in shower. Please contact the hotel directly prior to arrival to ensure availability.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed at the hotel.
Entry visas are required for nationals outside of the Association of South-East Asian Nations (ASEAN) countries. For more information please email the hotel at firstname.lastname@example.org.
Políticas de salud y bienestar
We are pleased to accommodate requests for smoking or non-smoking guest rooms. There are designated smoking areas on the courtyard and in front of the hotel. A 4,200,000 VND cleaning fee will be charged to any guest who violates the smoking policy.
Políticas de pagos
Check Cashing Policy
We regret that personal checks are not accepted at this time. Travellers Checks, with valid identification, are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.