Sheraton Hanoi Hotel

Специальные условия

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Правила отеля

15:00     12:00

Accessibility Policy

The hotel features disability accessible guest rooms with safety bars and a roll-in shower. Please contact the hotel directly prior to arrival to ensure availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Check Cashing Policy

We regret that personal checks are not accepted at this time. Travellers Checks, with valid identification, are accepted.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

ID Requirement

Passports are required for international guests, while government issued identification is required for domestic guests.

Late Checkout Policy

For late checkout between 12pm - 6pm, there is a fee of 50% of the confirmed room rate. After 6pm, guests are charged 100% of the room rate.

Pet Policy

Pets are not allowed at the hotel.

Smoking Policy

We are pleased to accommodate requests for smoking or non-smoking guest rooms. There are designated smoking areas on the courtyard and in front of the hotel. A 4,200,000 VND cleaning fee will be charged to any guest who violates the smoking policy.

Visa/Passport Policy

Entry visas are required for nationals outside of the Association of South-East Asian Nations (ASEAN) countries. For more information please email the hotel at

Waitlist Policy

We are pleased to offer a waitlist for sold out dates. Contact the Front Desk for additional information.