Sheraton Old San Juan Hotel & Casino

Special Conditions

Fiestas de la Calle San Sebastian

From January 14 to 17, 2016, there is an annual festival occurring. Due to the extreme demand for this event, the hotel requires every registered guest to wear a bracelet (arm band) in order for our security department to easily identify people who are allowed in the building and on the guest floors. Compliance for these requirements is very important for guest safety and security.

Hotel Policies

3:00 PM     11:00 AM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older to check in.

Connecting Room Policy

Due to limited numbers, connecting rooms can not be guaranteed. Governor's suites connect to a Deluxe King room. Hotel does not have traditional kings or doubles that connect.

Early Departure Policy

Guests checking out prior to their departure date confirmed at check-in will be charged one night of the remaining length of stay.

Early Arrival Policy

Every effort will be made to ensure your room is ready at the requested time, however, during periods of high occupancy, this is not always possible. If you will be arriving before noon and must have a room available for check-in, you are advised to reserve the room for the night before and alert the hotel of your arrival time.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly at (787) 289-1901.

Luggage Policy

Due to space limitations and consideration for guests’ safety and comfort, luggage is allowed in the lobby only while checking in and checking out of the hotel. Luggage can be left with our attendants if guests would like to explore the city freely before their reservation’s check-in time or for a short time after they check out.

Pet Policy

Dogs up to 20 pounds are allowed. A deposit of $50 is required for all pets. The deposit is refundable at checkout time after a room inspection takes place.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A valid credit card is required at check-in for payment of room, taxes, and incidental charges. If paying cash, a deposit equal to the room, tax, and $50 per day will be collected at check-in.

For payment with a third party credit card, please contact the hotel's reservations department by phone at (787) 289-1927 or (787) 289-1914 or email After hours, please contact the Front Desk.

Smoking Policy

The Sheraton Old San Juan Hotel is 100% non-smoking.