Fiestas de la Calle San Sebastian
From January 15 to 18, 2015, there is an annual festival occurring. Due to the extreme demand for this event, the hotel requires every registered guest to wear a bracelet (arm band) in order for our security department to easily identify people who are allowed in the building and on the guest floors. Compliance for these requirements is very important for guest safety and security.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older to check in.
Connecting Room Policy
Due to limited numbers, connecting rooms can not be guaranteed. Governor's suites connect to a Deluxe King room. Hotel does not have traditional kings or doubles that connect.
Early Departure Policy
Guests checking out prior to their departure date confirmed at check-in will be charged one night of the remaining length of stay.
Early Arrival Policy
Every effort will be made to ensure your room is ready at the requested time, however, during periods of high occupancy, this is not always possible. If you will be arriving before noon and must have a room available for check-in, you are advised to reserve the room for the night before and alert the hotel of your arrival time.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly at (787) 289-1901.
Due to space limitations and consideration for guests’ safety and comfort, luggage is allowed in the lobby only while checking in and checking out of the hotel. Luggage can be left with our attendants if guests would like to explore the city freely before their reservation’s check-in time or for a short time after they check out.
Dogs up to 20 pounds are allowed. A deposit of $50 is required for all pets. The deposit is refundable at checkout time after a room inspection takes place.
在您登记入住时，将从借记卡和信用卡中授权扣除您的住宿费用及杂费。 此授权金额将保留至您退房离店，届时将收取您在住宿期间所使用的实际费用金额。 在您离店之后，该授权金额可能会需要最多 30 天时间由您的银行或金融机构公布，酒店将不承担任何由此产生的费用或收费。
A valid credit card is required at check-in for payment of room, taxes, and incidental charges. If paying cash, a deposit equal to the room, tax, and $50 per day will be collected at check-in.
For payment with a third party credit card, please contact the hotel's reservations department by phone at (787) 289-1927 or (787) 289-1914 or email email@example.com. After hours, please contact the Front Desk.
The Sheraton Old San Juan Hotel is 100% non-smoking.