Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available for an additional fee and are only available in Deluxe room types. Please contact the reservation department for more information and to request connecting rooms.
Extra Bedding Policy
Cribs are provided upon request. Cots are considered extra beds and additional fees may apply. For further information, please contact the resort directly.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
The hotel facilities are disability accessible. Disability accessible guest rooms are available upon request.
Small pets 18 kilograms and under are permitted. A pet fee of 50 EUR per stay will be charged. A comfortable, cushioned pet bed can be provided for a fee. Pets are not permitted in the restaurants or common areas of the resort.
A valid passport is required at check-in. A visa is not required for holders of passports from the European Union, Iceland, Norway, and Switzerland. Passports and travel documents must be valid for the duration of your visit.
A children included in a parent’s passport must be accompanied by the parent. A letter of consent is required if a child (holding a valid passport or national identity card) is not traveling with a parent or guardian.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Gift certificates are not available.
To arrange payment for a third party via a credit card authorization form, please email recepción@sheratonfuerteventura.com.