Sheraton West Des Moines Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Hotel Renovations: September 5 – December 31, 2016

From September 5 to December 31, 2016, the hotel guestrooms will be under renovation. All efforts will be made to minimize inconveniences to guests by performing noisy work between 9am to 6pm and blocking off work areas from the other parts of the hotel. Please contact the hotel for further information.   

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

The minimum age to check-in is 18 years of age.

Check Cashing Policy

Check cashing services are available to Platinum Starwood Preferred Guest members only and there is a limit of $300 per stay.

Connecting Room Policy

The hotel has a total of 32 connecting rooms. King rooms connect to two double beds and one room suites connect to one queen bed. Connecting rooms are on all 9 floors. All connecting rooms are requests and cannot be guaranteed prior to arrival.

Early Departure Policy

Please be advised that an early departure fee will apply to any departure that is earlier than the date confirmed at check-in.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly or email our coordinator at

ID Requirement

A valid photo ID is required at check in.

Pet Policy

Only one dog weighing 50 pounds or less is allowed in a guest room. Cats are not allowed. When making a reservation, please indicate if you will be bringing a dog, because pets may not be allowed in some room types. A registered guest must sign a regulations waiver at check-in and provide a 50 USD refundable deposit before a dog is allowed in a guest room. A dog must be accompanied by an owner at all times on the hotel premises and cannot be left unattended at any time. A guest who does not register a dog will be charged a one-time, non-refundable fee of 150 USD. The hotel reserves the right to charge a guest’s credit card if additional cleaning or repairs are needed.

Credit/Debit Card Policy

A valid debit or credit card is required at check-in and will be authorized for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

The Sheraton West Des Moines Hotel is 100% smoke free. There will be a $200 fee applied to the bill if evidence of smoking is found inside the guestroom.