Through December 31, 2017, the Front Desk, Lobby and event space will be upgraded. During this time, there may be related noise between 9am and 6pm daily. Please contact the hotel for further information.
Age Requirement Policy
The minimum age to check-in is 18 years of age.
Connecting Room Policy
The hotel has a total of 32 connecting rooms. King rooms connect to two double beds and one room suites connect to one queen bed. Connecting rooms are on all 9 floors. All connecting rooms are requests and cannot be guaranteed prior to arrival.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Early Departure Policy
Please be advised that an early departure fee will apply to any departure that is earlier than the date confirmed at check-in.
A valid photo ID is required at check in.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Only one dog weighing 50 pounds or less is allowed in a guest room. Cats are not allowed. When making a reservation, please indicate if you will be bringing a dog, because pets may not be allowed in some room types. A registered guest must sign a regulations waiver at check-in and provide a 50 USD refundable deposit before a dog is allowed in a guest room. A dog must be accompanied by an owner at all times on the hotel premises and cannot be left unattended at any time. A guest who does not register a dog will be charged a one-time, non-refundable fee of 150 USD. The hotel reserves the right to charge a guest’s credit card if additional cleaning or repairs are needed.
The Sheraton West Des Moines Hotel is 100% smoke free. There will be a $200 fee applied to the bill if evidence of smoking is found inside the guestroom.
Check Cashing Policy
Check cashing services are available to Platinum Starwood Preferred Guest members only and there is a limit of $300 per stay.
Credit/Debit Card Policy
A valid debit or credit card is required at check-in and will be authorized for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly or email our coordinator at firstname.lastname@example.org.