Sheraton Hua Hin Resort & Spa Announcements & Policies

Special Conditions

No Resort Elevator

Please note that this 2-story resort is not equipped with an elevator.

Loud Noise Possible On Certain Dates in 2016

Please note that on the following dates, there may be more noise than usual around the resort area due to functions and events:

  • October 25 - 26, 2016
  • November 14 - 17, 2016
  • November 19 - 22, 2016
  • November 25, 2016
  • December 2 - 5, 2016
  • December 13 - 14, 2016
  • December 19 - 20, 2016
  • December 22 - 24, 2016

Please contact the resort for additional details and information.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

We are pleased to provide disability accessible guest rooms in our Lagoon and Garden Room categories. Rooms are based upon availability at the time of booking.

Alcohol Policy

We are pleased to serve alcoholic beverages to guests 18 and older, with valid identification. Please note that guests will be charged a 500 THB corkage fee per bottle for beverages purchased outside the resort and consumed on-site.

Age Requirement Policy

Guests must be 18 years or older, with valid photo identification to reserve a guest room or suite.

Babysitting/Child Care Policy

We are pleased to offer babysitting services for children aged 12 years old and under. A supplementary fee of 200 THB per hour applies; please note that 24-hour advance reservations are required.

Check Policy

We are pleased to cash travelers checks for registered resort guests, based on the current exchange rate. Personal checks are not accepted.

Connecting Room Policy

Connecting rooms are available upon request and subject to availability. Please contact the resort directly to make arrangements.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Dress Code

Please note that swimwear is not permitted in the lobby area and/or main building restaurants.

Early Departure Policy

Early departures will be treated as cancellations and subject to a 100% cancellation fee for the remaining reservation dates. Please contact the resort for additional information.

Early Arrival Policy

We are pleased to accommodate early arrivals based upon availability. To guarantee early check-in before 3pm, we recommend reserving your guest room for the night prior to your arrival date.

Extra Bedding Policy

We are pleased to offer extra beds upon request, fees apply.

Facility Use Policy

While the resort restaurants are open to the public, our recreation facilities are available exclusively to in-house guests. Visiting guests may access these facilities during opening hours for a supplementary fee, which varies according to the season and the day of the week.

Family Plan Policy

We are pleased to accommodate children 12 years old or younger in the existing bedding when accompanied by a paying adult. Children aged 13 and above are charged as adults. Please note that rollaway beds, child rollaways, and cribs may incur a fee.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the resort directly.

ID Requirement

A photo identification—a passport or national ID (for locals)—is required upon check-in. Certain promotion-specific rates may also require verification via photo identification and/or membership card.

Late Checkout Policy

Late checkouts are available based upon availability and subject to additional fees, dependent upon the time of departure. Please contact the front desk for additional information.

Pet Policy

Pets are not allowed at the resort.

Payment Policy

We are pleased to accept all major credit cards and require a card to be presented at check-in for incidentals. Please note that the resort is not responsible for any currency exchange fees charged by credit card companies and/or banks.

Pool Policy

Use of the resort pool is extended exclusively to resort guests. In addition, children under 12 years old must be accompanied by a parent or guardian.

Smoking Policy

All guest rooms and suites are non-smoking. However, guests are allowed to smoke on the balconies or terraces of certain buildings. Please note that Thai law prohibits smoking in all indoor public areas; however, there are designated outdoor smoking areas throughout the resort. A 200 USD cleaning fee will be charged to guests who smokes in a non-smoking room or public area.

Waitlist Policy

A waitlist is available on a first-come, first-served basis. Please contact the resort directly for more information.