Guests must be 18 years or older with photo identification to reserve a room. Children under 18 years of age must be accompanied by an adult.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals based on availability at the time of check-in.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Late Checkout Policy
The official hotel checkout time is 12:00pm. Late departure fees will apply as follows:
12pm - 3pm: 75 USD
3pm - 6pm: 125 USD
6pm or later: Full Rate
Only SPG Platinum and Gold receive 4pm checkout (based on availability). Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
One dog up to 80 pounds is allowed per guest room per stay. Guest must sign a waiver at check-in. Guest must also agree to accompany the dog at all times.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Hotel will cash personal checks for Gold and Platinum SPG Members only, with valid identification. There is a limit of $300 per stay.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
A valid credit card and corresponding government-issued identification must be presented at check-in.
For a reservation booked with a prepaid rate, the credit card that was used to secure the reservation must be presented at check-in. If that card is not presented, it will be refunded; and a new credit card will be charged for the full stay.
For a reservation booked with a non-prepaid rate, the credit card presented at check-in will be charged for the full stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly at (213) 612-3107.
Third Party Payment - Credit card authorization forms are not accepted for any rate plans. For prepayment, please call (213) 488-3500 to submit payment by phone. The following information is required:
Confirmation number or name in which the reservation is being held