Sheraton Grand Los Angeles Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room. Children under 18 years of age must be accompanied by an adult.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Hotel will cash personal checks for Gold and Platinum SPG Members only, with valid identification. There is a limit of $300 per stay.

Credit Card Policy

As a non-cash hotel, guests must present a valid credit card upon check-in. Please contact the hotel for further information.

Late Checkout Policy

The official hotel checkout time is 12:00pm. Late departure fees will apply as follows:

  • 12pm - 3pm: 75 USD 
  • 3pm - 6pm: 125 USD 
  • 6pm or later: Full Rate

Only SPG Platinum and Gold receive 4pm checkout (based on availability). Please contact the hotel for further information.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

One dog up to 80 pounds is allowed per guest room per stay.  Guest must sign a waiver at check-in. Guest must also agree to accompany the dog at all times.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

Third Party Payment - Credit card authorization forms are not accepted. For prepayment, please call (213) 488-3500 to submit payment by phone. The following information is required:

  • Confirmation number or name in which the reservation is being held
  • Full credit card number
  • Full name on credit card
  • Date of expiration
  • Security code on the back of the card
  • Billing address for the credit card

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.