Sheraton Surabaya Hotel & Towers
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Access Policy
The hotel is disability accessible. Disability accessible guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 17 years or older with photo identification to reserve a room. Minors must be accompanied by an adult at all times.
Check Acceptance Policy
Personal checks are not accepted.
Connecting Room Policy
We are pleased to offer a limited number of connecting rooms. Please note that connecting rooms are subject to availability at check-in and cannot be confirmed prior to arrival.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests may change their departure date without penalty if their rate-plan permits.
Early Arrival Policy
Check-in time is 2pm. Early check-in is available upon request, subject to availability. Arrivals before 9am will be charged for the previous night. Arrivals between 9am and 12pm will be charged a fee equal to 50% of the best available rate. Please contact the hotel directly to make arrangements.
Extra Bedding Policy
Extra bedding is subject to availability, and fees apply. A maximum of one extra bed is permitted in a Deluxe Room only; Premium Deluxe and Club Rooms cannot accommodate an extra bed. Please contact the hotel for additional information.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
All guests are required to present a valid government-issued photo ID upon check-in. A copy of the ID will be retained during the guest’s stay.
Late Checkout Policy
We are pleased to accommodate late checkouts. In the case of a late checkout before 4pm, a fee equal to 50% of the best available rate will apply. For checkouts after 4pm, a fee equal to a full night’s best available rate will apply.
Guests must conduct themselves in an orderly manner and comply with applicable laws. The hotel is entitled to remove any person who causes noise or disturbance that is objectionable, improper, or undesirable.
Pets are not allowed.
The hotel accepts valid credit card authorization forms. Please contact the hotel directly to arrange for prepayment.
Children under the age of 12 must be supervised by an adult at all times in the pool area.
While designated smoking guest rooms are available, all public spaces are smoke-free—with the exception of Kawi Lounge and Luan Yuan restaurant. A 1,000,000 IDR cleaning fee will be charged to any guest who violates the smoking policy.
A valid passport is required upon check-in and must be valid for at least six months after the date of arrival.
Visa-free facility is granted for a maximum of 30 days for the following countries: Brunei Darussalam, Chile, Hong Kong, Macau, Malaysia, Morocco, Peru, the Philippines, Singapore, Thailand, and Vietnam.
Visa on Arrival facility (VOA) will apply for citizens from the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Egypt, Finland, France, Germany, Hungary, India, Iran, Ireland, Italy, Japan, Kuwait, Maldives, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Russia, Saudi Arabia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, and USA.
Countries not listed above can apply for visas at the Indonesian Embassy in your respective country.