Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
The hotel is compliant with ADA. ADA-compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Check-in is permitted only by those age 18 and over with a valid photo ID presented upon check-in.
Check Cashing Policy
Check cashing services are available to Starwood Preferred Gold and Platinum guests only, with a limit of $300 per stay. Please note that an ATM is conveniently located in the hotel lobby.
Connecting Room Policy
Connecting rooms can be requested based on availability at check-in. Our guest rooms offer the choice of two connecting double rooms or a double and a king-bedded room. Suites also offer various connection options. Contact the hotel directly for more information.
Early Departure Policy
Guests who check out of the hotel prior to their scheduled departure date will be charged a fee equal to one night’s room rate plus tax. The departure date must be changed no later than check-in to avoid an early departure charge.
Gift Certificate Policy
Please call the hotel directly to purchase or redeem gift certificates.
Late Checkout Policy
Late check-out requests are granted based on availability. Guests checking out between noon and 4pm will be charged $75, while a late check-out anytime after 4pm incurs a charge equal to one night's current room rate. Please contact the hotel directly for more information.
The maximum capacity for standard rooms is four persons. Rollaway beds are available for king rooms only.
Package Handling Policy
There is a package handling fee for all incoming packages. Please contact the hotel directly for the exact charge.
Sheraton Phoenix Downtown Hotel is a dog-friendly hotel. We are happy to accommodate up to two dogs weighing up to 40 pounds each. Though we do not require a deposit, guests must sign a pet-friendly agreement upon check in, which includes a waiver holding the guest responsible for any damages that occur during their stay. Dog beds and feeding bowls are provided. All dogs must remain on a leash outside of the guest room, and are not allowed in any area where food can be served. We regret that we are unable to accommodate other pets.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A valid credit card and matching photo ID is required at check-in for payment of the room, tax and incidentals. If guest is paying cash, a deposit in addition to the room rate and equal $50 per day for incidentals will be collected at check-in, with any remainder refunded at check-out.
For payment arrangements via a third-party credit card, please contact the hotel directly at least 72 hours prior to guest's arrival.
Purchase Order Acceptance Policy
We are unable to accept purchase orders. Please contact the hotel in advance to make alternate payment arrangements.
Sheraton Phoenix Downtown Hotel is a 100% smoke-free environment. A $200 charge will be assessed per occurrence of smoking on the premises.
Tax Exempt Policy
Guest reservations booked as a consecutive 30-day or more stay will be eligible for exemption from State Lodging Tax, though municipal tax will apply. Government exemptions will only apply to guests who produce an exemption card issued by the U.S. Department of State, specifically naming Hotels/Motels as exempt. No other government exemptions will be honored.