The outdoor pool is temporarily closed until further notice. Guests have access to the indoor pool during this time. Please contact the hotel for further information.
Age Requirement Policy
The minimum age to check-in is 18.
Connecting Room Policy
Connecting rooms are available and are subject to advance request and availability. Deluxe King or Deluxe Twin rooms connect with Superior Twin rooms. Grand Deluxe King rooms also connect with the Ambassador Suite.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
If a guest checks-in before 8am, a charge of one night's stay will be applied to the reservation. If a guest checks-in between 8am and 11am a charge of 50% of the room rate will be applied to the reservation. There is no charge for check-in between 11am and 3pm; however, check-in is purely subject to availability.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation. Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Rooms that are accessible to guests with disabilities can be requested in advance and are subject to availability. Two guest rooms feature wheelchair-accessible bathrooms. Please call the hotel to make a reservation.
Pets are not allowed.
A visa is required for all international travelers. Visitors with Singapore, Japan and Brunei passports can have visa-free entry in Shenzhen for up to 15 days.
Health & Well-Being Policies
Smoking is allowed in designated areas in the restaurants and bars, and smoking rooms are available upon request.
Check Acceptance Policy
Personal checks are not accepted at the hotel.
Credit Card Policy
Cash withdrawal from credit card is not allowed. Third party credit card payment is not allowed.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Voucher Acceptance Policy
If booking with a voucher, please contact the reservation department directly at (86)(755) 8282 6303 or email firstname.lastname@example.org.