For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Rooms that are accessible to guests with disabilities can be requested in advance and are subject to availability. Two guest rooms feature wheelchair-accessible bathrooms. Please call the hotel to make a reservation.
Age Requirement Policy
The minimum age to check-in is 18.
Check Acceptance Policy
Personal checks are not accepted at the hotel.
Connecting Room Policy
Connecting rooms are available and are subject to advance request and availability. Deluxe King or Deluxe Twin rooms connect with Superior Twin rooms. Grand Deluxe King rooms also connect with the Ambassador Suite.
Credit Card Policy
Cash withdrawal from credit card is not allowed. Third party credit card payment is not allowed.
Early Arrival Policy
If a guest checks-in before 8am, a charge of one night's stay will be applied to the reservation. If a guest checks-in between 8am and 11am a charge of 50% of the room rate will be applied to the reservation. There is no charge for check-in between 11am and 3pm; however, check-in is purely subject to availability.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Pets are not allowed.
Smoking is allowed in designated areas in the restaurants and bars, and smoking rooms are available upon request.
A visa is required for all international travelers. Visitors with Singapore, Japan and Brunei passports can have visa-free entry in Shenzhen for up to 15 days.
Voucher Acceptance Policy
If booking with a voucher, please contact the reservation department directly at (86)(755) 8282 6303 or email firstname.lastname@example.org.