Sheraton Shenzhen Futian Hotel Announcements

Hotel Policies

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Accessibility Policy

Rooms that are accessible to guests with disabilities can be requested in advance and are subject to availability. Two guest rooms feature wheelchair-accessible bathrooms. Please call the hotel to make a reservation.

Age Requirement Policy

The minimum age to check-in is 18.

Check Acceptance Policy

Personal checks are not accepted at the hotel.

Connecting Room Policy

Connecting rooms are available and are subject to advance request and availability. Deluxe King or Deluxe Twin rooms connect with Superior Twin rooms. Grand Deluxe King rooms also connect with the Ambassador Suite.

Credit Card Policy

Cash withdrawal from credit card is not allowed. Third party credit card payment is not allowed.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Arrival Policy

If a guest checks-in before 8am, a charge of one night's stay will be applied to the reservation. If a guest checks-in between 8am and 11am a charge of 50% of the room rate will be applied to the reservation. There is no charge for check-in between 11am and 3pm; however, check-in is purely subject to availability.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Pet Policy

Pets are not allowed.

Smoking Policy

Smoking is allowed in designated areas in the restaurants and bars, and smoking rooms are available upon request.

Visa/Passport Policy

A visa is required for all international travelers. Visitors with Singapore, Japan and Brunei passports can have visa-free entry in Shenzhen for up to 15 days.

Voucher Acceptance Policy

If booking with a voucher, please contact the reservation department directly at (86)(755) 8282 6303 or email