Sheraton Norfolk Waterside Hotel
The hotel is compliant with ADA. Disabled accessible facilities including ramp access to the building and Braille elevators are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Alcoholic beverages from outside the hotel are not allowed on the premises.
Age Requirement Policy
Guests must be 21 years or older to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present a valid, photo identification. There is a limit of $50 per day.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Early Departure Policy
An early departure fee of one night's room rate plus taxes applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 40 pounds are allowed. Guest must sign waiver at check-in and stay on first floor. No other pets are permitted.
Service animals that provide assistance to individuals with disabilities are not pets. They are welcome at the hotel and are not subject to the policies and restrictions that apply to pets or other animals.
Regolamento per le carte di credito o bancomat
Al momento del check-in verranno addebitati sulla vostra carta di credito o bancomat l'importo del vostro soggiorno e una caparra a copertura degli oneri accessori. Tale importo sarà trattenuto fino al momento del check out, quando saranno addebitate le spese effettivamente sostenute durante il soggiorno.
L'importo trattenuto può richiedere fino a 30 giorni dopo la partenza per essere rilasciato dal proprio istituto
bancario o finanziario e l'hotel non è responsabile per eventuali tasse o oneri derivanti
Credit Card Authorization Policy
The Sheraton Norfolk Waterside Hotel accepts credit card authorization forms.
All guest rooms, guest room balconies and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.