Sheraton Orlando North Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available. If you require a room with TDD, a wheelchair rental, or a roll- in shower, please contact Svetlana Witte at (407) 660-9000 x4144 Monday through Friday between 7am and 3:30pm. Please note that fees apply for wheelchair and scooter rentals.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Cashing Policy

Check cashing services are not available.

Early Departure Policy

Guests are subject to an early departure fee 50 USD if checking out prior to the confirmed departure date at check-in.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel sales office at (407) 551-7514.  To redeem a Smart Circle or Community Appreciation Award, please call (407) 660-9000 and ask for "In- House Reservations" between 9am and 5pm, Monday through Friday.

Pet Policy

Pets are accepted up to 40 pounds.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Purchase Order Acceptance Policy

Purchase Orders are accepted by approved companies and approved government agencies.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates this smoking policy. Please see the front desk with additional questions.

Waitlist Policy

Hotel does not offer a waitlist. Please check back to find availability.