Sheraton Brooklyn New York Hotel Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

The hotel does not accept personal checks unless it's submitted as payment for an advance deposit. All advance deposit checks must be received 30 days prior to arrival.

Credit Card Policy

When using a debit card, a hold for room and tax charges plus an additional 30% to cover incidental charges will be placed on the card. The hotel is not responsible for overdraft charges incurred due to the hold. For questions regarding payment methods, please contact the hotel directly.

Early Departure Policy

An early departure fee of one night's room rate plus taxes applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.

Noise/Disturbance Policy

Please be advised that the hotel does not allow parties in any of the guest rooms and there is a maximum of 5 people allowed in any of the guest rooms at any one time. Having a party or creating a disturbance in any of our guest rooms may result in the eviction from the premises and forfeiture of that night’s stay.

Pet Policy

Dogs or cats up to 40 pounds are allowed. No other pets are permitted. Guests must provide a $100.00 deposit on check-in. The deposit is refundable at check-out if the room is in good working order and no damages. Pet amenities include a pet bed and a pet kit.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus 250 USD to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

We accept all major credit cards upon check in and we can accept cash upon check out only. In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at checkout, a credit card must still be provided upon check in.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A cleaning fee of $250.00 will be charged to any guest who violates the smoking policy.