Sheraton Tucson Hotel & Suites Announcements

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with government issued identification.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services of $50 per day are available to guests who present valid identification.

Credit Card Policy

Pre-paid credit cards are not accepted.

Early Departure Policy

An early departure fee of $50 will be imposed on guests departing prior to their scheduled departure date.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

One pet up to 40 pounds is permitted in a guest room. Guests must fill out a waiver at check-in and must provide a phone number for being contacted when a pet is left alone in a guest room. A dog must be inside a crate for a guest room to be serviced. Please contact the hotel for further information.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

For guests paying cash at time of check-in, a 250 USD deposit, for incidentals, will be collected in addition to the amount covering room and tax charges.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking.  A $250 cleaning fee will be charged to any guest who violates the smoking policy.