Sheraton Philadelphia Downtown Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Check Cashing Policy

Check cashing services are available to guests who present valid identification. There is a limit of $50 per stay.

Early Departure Policy

An early departure fee of 50 USD applies to guests checking out prior to their departure date confirmed at check-in. Arrangements for an early departure must be done at least 24 hours in advance to avoid a penalty. Modifications on the length of stay or early departures are also subject to rate variations. Please contact the hotel for further information.

Extra Bedding Policy

Due to fire and safety regulations guest rooms with two beds cannot accommodate a rollaway.

Gift Certificate Acceptance Policy

Only hotel issued gift certificates are accepted unless there is a national promotion run by Starwood or any of our affiliates. SPG awards are accepted at the property as well. Gift cards in the form of Visa, American Express and Mastercard are also accepted.

Pet Policy

Dogs up to 50 pounds are allowed. No other pets are permitted.

The following regulations apply:

  • Guests must sign a waiver regarding the pet regulations at check-in.
  • A non-refundable cleaning fee of $50 will be applied at check-in.
  • Pets must be accompanied by owners at all times on a leash or in a crate.
  • Pets cannot be left unattended in a guest room.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. Smoking is permitted 50 feet from the hotel's entrances. A $200 cleaning fee will be charged to any guest who violates the smoking policy.

Suite Policy

Presidential and Governor Suites must be booked directly through the hotel. Please call the Rooms Controller at (1)(215) 448-2835.