Sheraton Fort Worth Downtown Hotel

Special Conditions

Room Work Through December 31, 2015

Through December 31, 2015, two floors will be undergoing a facelift. All work will be conducted during business hours to minimize disturbances. Please contact the hotel for further information.

Sheraton Fitness Closure: November 19 - December 1, 2015

From November 19 through December 1, 2015, Sheraton Fitness will be closed for refurbishment. During this time, complimentary use of Larry North Fitness in downtown Fort Worth is available when a hotel room key is presented at their facility. Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

ADA compliant guest rooms are available.  Please contact the hotel directly to make these arrangements.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older.

Age Requirement Policy

Guests must be 21 years of age or older with valid picture ID to reserve a room.

Check Policy

Company checks are accepted when submitted at least ten days before arrival. Personal checks are not accepted. Check cashing services are not available.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Group Policy

A portage fee of $8 per person will apply to groups. Please contact the hotel for further information.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel for the exact fee.

Pet Policy

One dog up to 45 pounds is allowed per room. Please notify the hotel in advance if you plan to bring a dog. A $75 USD pet fee applies; however, the hotel reserves the right to charge for additional cleaning or damage caused by the dog. If damage is found after checkout, credit card on record will be charged. Dogs cannot be left unattended in the guest room.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Cash Payment Policy

A credit card is required at check-in even for guest wishing to pay cash for their stay. Credit card funds will be held to cover room, taxes and incidentals for each night of stay and will be released upon cash payment at check-out. Depending on your banking institution, funds may take up to 3 business days to become available.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.