Sheraton Fort Worth Downtown Hotel Announcements & Policies

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

ADA compliant guest rooms are available.  Please contact the hotel directly to make these arrangements.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older.

Age Requirement Policy

Guests must be 21 years of age or older with valid picture ID to reserve a room.

Check Policy

Company checks are accepted when submitted at least ten days before arrival. Personal checks are not accepted. Check cashing services are not available.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Gift Certificate Policy

To redeem a gift certificate, please contact the hotel's in-house reservations department directly at (807) 335-7000. Reservations using a gift certificate must be made at least 2 weeks prior to arrival and will be based upon availability. The hotel will not be able to apply a gift certificate to an already existing reservations.

Group Policy

A portage fee of $8 per person will apply to groups. Please contact the hotel for further information.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel for the exact fee.

Pet Policy

One dog up to 45 pounds is allowed per room. Please notify the hotel in advance if you plan to bring a dog. A $75 USD pet fee applies; however, the hotel reserves the right to charge for additional cleaning or damage caused by the dog. If damage is found after checkout, credit card on record will be charged. Dogs cannot be left unattended in the guest room.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A credit card is required at check-in even for guest wishing to pay cash for their stay. Credit card funds will be held to cover room, taxes and incidentals for each night of stay and will be released upon cash payment at check-out. Depending on your banking institution, funds may take up to 3 business days to become available.

Firearm Policy

The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. Any firearm, whether it is a handgun or a long-barreled gun, carried onto the premises must be surrendered to hotel security for safekeeping. A guest who fails to abide by this policy may be asked to leave the premises.

Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to openly carry or to conceal a firearm under local, state, or federal law, are not exempt from this policy.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.