Sheraton Nanjing Kingsley Hotel & Towers Announcements

Hotel Policies

2:00 PM     12:00 PM

Disability Accessible Policy

The hotel has disability accessible rooms with twin beds and  a wheelchair rental service is available through the Concierge.

Check Acceptance Policy

The hotel does not accept checks.

Credit Card Policy

In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Identification Policy

All guests are required to present a passport or ID at check-in.

Late Checkout Policy

Standard checkout time is 12pm. A fee of RMB 175 will be charged for checkouts between 1pm and 4pm. Checkouts between 4pm and 6pm will incur a fee of RMB 299. After 6pm, one night's full room rate will be charged to the guest's account.

Pet Policy

Pets are not allowed.

Payment Policy

Credit card authorization forms are accepted. Please contact the hotel directly to make arrangements. Third party payment of credit card holder should copy the front and back of their credit card, complete the Credit Card authorization form and fax to hotel.

Smoking Policy

Hotel has dedicated smoking and non-smoking floors. Please contact the hotel for further information.