Sheraton Club Lounge
Located on preferred floors, Sheraton Club guest rooms offer upgraded amenities, free bottled water, and complimentary fitness center access. Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification) and is not permitted in public areas of the hotel.
Age Requirement Policy
Guests must be 19 years or older to reserve a room. Guests must present a photo ID at check in.
Check Cashing Policy
Personal Checks are not accepted. Checks can be used as an advance deposit if the check is received at least four weeks prior to arrival and the funds have been transferred successfully to the hotel. NSF charges will apply.
Connecting Room Policy
Connecting rooms may be requested but are not guaranteed. Please contact the hotel directly for more information.
Extra Bedding Policy
Rollaway beds are available for a fee. Rollaway beds are not available for rooms with two beds.
Gift Certificate Acceptance Policy
To redeem a gift certificate, please call our Rooms Control Coordinator directly at (905) 317-4534.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkouts after 1pm will incur a $45 up to one night's room charge, plus tax. Please contact the hotel directly for more information.
The hotel reserves the right to charge a noise disturbance fee if composation is given to other guests due to noise.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are allowed. Guest must sign a pet agreement acknowledging responsibility for physical or noise damage. Pets must be crated if left alone in the guest room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Cash Payment Policy
Cash paying guests must settle room charge and taxes upon check in. In addition, a minimum $200 incidental deposit is required.
Cash paying guests (without credit cards) must produce photo identification and a $200 security deposit which is refundable upon room inspection and the room is found to be free of physical or noise damages to other guests
All guest rooms and public spaces are 100% smoke-free. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Please contact the hotel directly for more information or to book any of our four suites (905) 317-4519.
New passport restrictions for air, land and sea travel to and from the United States and Canada, Mexico, Bermuda, and the Caribbean have taken effect. Travelers are required to have a passport or other secure, accepted document to enter or re-enter the United States with all air travel. Most travelers can find information at the U.S. Department of State Website. Travelers from Canada should check with the Department of Foreign Affairs and International Trade.
Hotel does offer a waitlist. Contact hotel directly.