Guests must be 19 years or older to reserve a room. Guests must present a photo ID at check in.
Connecting Room Policy
Connecting rooms are available upon request, subject to availability and cannot be guaranteed. Requests for connecting rooms should be submitted at the time of booking. Please contact the hotel for further information.
Extra Bedding Policy
Rollaway beds are available for a fee. Rollaway beds are not available for rooms with two beds.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Please contact the hotel directly for more information or to book any of our four suites (905) 317-4519.
Hotel does offer a waitlist. Contact hotel directly.
Check-In & Checkout Policies
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkouts after 1pm will incur a $45 up to one night's room charge, plus tax. Please contact the hotel directly for more information.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification) and is not permitted in public areas of the hotel.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
A guest room can accommodate a maximum of two pets with a maximum combined weight of 90 pounds. Pets cannot be left unattended in guest rooms. Pets must be on leashes or in crates, and must be accompanied by owners at all times. Pets are not permitted in the fitness center, pool, and restaurants. Guide dogs are exempt from this rule and are welcome in all public areas. Exercise areas for dogs are available outside of the building.
Guests must sign a waiver at check-in and pay a nonrefundable pet deposit of 25 CAD per pet. The hotel reserves the right to charge for excessive cleaning or repairs for damage caused by a pet. If damage is found after checkout, the credit card on file will be charged accordingly. The hotel reserves the right to charge the credit card on file to compensate guests who are disturbed by pet noises.
New passport restrictions for air, land and sea travel to and from the United States and Canada, Mexico, Bermuda, and the Caribbean have taken effect. Travelers are required to have a passport or other secure, accepted document to enter or re-enter the United States with all air travel. Most travelers can find information at the U.S. Department of State Website. Travelers from Canada should check with the Department of Foreign Affairs and International Trade.
Health & Well-Being Policies
Parties in guest rooms are not allowed. We ask that non-registered guests curtail their visits by 11pm to ensure quiet for all of our guests. If you are interested in hosting a party or entertaining during your stay, please contact our Sales department. Pool and fitness centre privileges are for registered guests only. Noise is expected to be kept to a minimum at all times. The hotel reserves the right to charge a noise disturbance fee if compensation is given to other guests due to noise.
All guest rooms and public spaces are 100% smoke-free. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Personal Checks are not accepted. Checks can be used as an advance deposit if the check is received at least four weeks prior to arrival and the funds have been transferred successfully to the hotel. NSF charges will apply.
Credit Card Policy
Third-party credit card billings are not accepted for individual (transient) reservations. Only companies are allowed to arrange third-party billing with a corporate credit card.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Gift Certificate Acceptance Policy
To redeem a gift certificate, please call our Reservation Coordinator directly at (905) 317-4519.
Cash paying guests must settle room charge and taxes upon check-in. In addition, a minimum 200 CAD incidental deposit is required. The deposit is refundable upon room inspection and the room is found to be free of physical or noise damages to other guests.
For prepaid reservations, the credit card used to make a reservation must be presented at check-in to verify identity, along with photo ID. Payment will be taken at check-in once the credit card is verified.