Lost & Found Policy
All items found in the hotel’s guest rooms and common areas are logged and stored in our Lost & Found Department for two months.
If any of your belongings has been lost or forgotten during your stay or visit, please call the hotel directly and request to be connected to our Lost & Found Department.
In order to properly identify an item, you must provide a complete description, including the date and area where the item was left.
The hotel does not bear responsibility for any lost or forgotten items and cannot guarantee that items will be found. The hotel does not provide any compensation for lost or forgotten items under any circumstances.
Shipping or mailing of any found item will be at the expense of the owner. If you would like an item shipped back to you, please make arrangements with your preferred shipping provider, and we will ensure it is ready to be picked up. In order for your item to be ready for pickup, the hotel must be informed of the exact pickup date. The hotel does not take responsibility for any loss or damage caused during shipping or mailing.
If you have someone pick up an item for you, please provide us with their name and ensure that they have valid photo identification. The hotel will not release any item without valid photo identification.