Sheraton Club Lounge
Club guests also have access to the Sheraton Club Lounge. Welcoming guests from morning to night with a complimentary breakfast, evening hors d’oeuvres, and snacks and beverages available throughout the day, it’s also a place to gather – with the team, with friends, and with family. Take care of business, with the high speed internet access, PC workstations, and office supplies for those last-minute needs, all at no charge. Then, on to more fun business like letting the day melt away by gathering with a few friends around our 42” flat-screen TVs.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
Age Requirement Policy
Guests must be at least 21 years of age to check in at the Sheraton Chicago Hotel & Towers.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $200 per stay.
Connecting Room Policy
Connecting rooms are based on availability and need to be requested at the time of reservation. Families are given priority and should call prior to arrival to confirm the request (both reservations must be in the same first and last name). For security purposes, both parties need to be present at check-in to receive connecting rooms.
Extra Bedding Policy
One rollaway bed may be added to king bedded rooms for a charge. To comply with fire code rules; rollaway beds are not allowed in rooms with two double beds.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel at (800) 233-4100 or email the request to firstname.lastname@example.org.
Gift certificates can be purchased for the following accomodations:
- one night
- one night with breakfast for two
- one night with breakfast for two and valet parking
- one night in a suite with breakfast for two
Refrigerators need to be requested in advance and will be issued based on availability. A daily fee of 25 USD will apply.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs are allowed under the following guidelines:
- Dogs are not to exceed 75 pounds.
- Dogs can not be left alone in the guest room at any time.
- Dogs are not allowed in any area where food is served.
- Guest must sign a liability waiver and leave their cell phone number at check-in.
Cats are not permitted in the hotel.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Voucher Acceptance Policy
Vouchers are accepted.
Hotel does not offer the option of a waitlist if sold out.