Sheraton Chicago Hotel & Towers

  • 301 East North Water Street
  • Chicago,
  • Illinois
  • 60611
  • United States
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Sheraton Chicago Hotel & Towers
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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Age Requirement Policy

Guests must be at least 21 years of age to check in at the Sheraton Chicago Hotel & Towers. 

Check Cashing Policy

Check cashing services are available to guests who present valid identification. There is a limit of $200 per stay.

Connecting Room Policy

Connecting rooms are based on availability and need to be requested at the time of reservation. Families are given priority and should call prior to arrival to confirm the request (both reservations must be in the same first and last name). For security purposes, both parties need to be present at check-in to receive connecting rooms.

Early Departure Policy

Guests who check out of the hotel prior to the scheduled departure date will be charged a penalty of one night’s room rate plus tax. Additional penalties may be incurred based on the terms and conditions of the rate plan.

Extra Bedding Policy

One rollaway bed may be added to king bedded rooms for a charge. To comply with fire code rules; rollaway beds are not allowed in rooms with two double beds.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel at (800) 233-4100 or email the request to info@sheratonchicago.com.

Gift certificates can be purchased for the following accomodations:

  • one night
  • one night with breakfast for two
  • one night with breakfast for two and valet parking
  • one night in a suite with breakfast for two

Refrigerator Policy

Refrigerators need to be requested in advance and will be issued based on availability. A daily fee of 25 USD will apply.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs are allowed under the following guidelines:

  • Dogs are not to exceed 75 pounds.
  • Dogs can not be left alone in the guest room at any time.
  • Dogs are not allowed in any area where food is served.
  • Guest must sign a liability waiver and leave their cell phone number at check-in.

Cats are not permitted in the hotel.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.

Voucher Acceptance Policy

Vouchers are accepted.

Waitlist Policy

Hotel does not offer the option of a waitlist if sold out.