Sheraton Grand Shanghai Pudong Hotel & Residences Announcements

Hotel Policies

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Accessibility Policy

Wheelchairs are available for use by hotel guests; please contact the Concierge in advance. Accessible rooms are available in the hotel and must be booked in advance.

Connecting Room Policy

Connecting rooms are available but must be requested in advance.

Credit Card Policy

Credit card authorization forms are accepted. Guest must fax a copy of credit card (front and back) with a signed payment authorization form to property via fax number (86)(21) 5870 7003. Signature needs to match card holder's name on credit card.

Early Arrival Policy

Early check-in at or before 8am will be subject to full day room charge. Early check-in at or before 8:01am - 10am will be subject to a half day room charge. Please contact the hotel for further information.

Extra Bedding Policy

Rollaway beds are available for children under the age of 12 for an additional fee.

Pet Policy

Pets are not allowed.

Smoking Policy

No smoking is allowed at the fitness center or the pool. There is a cleaning fee of 200 CNY if evidence of smoking is found.

Visa/Passport Policy

All visitors to China are required to have a visa and all guests must present their passport at check-in, due to local laws.