Guests must be 21 years or older to reserve a room.
Connecting Room Policy
Please include your request for connecting rooms when booking your reservation. Connecting rooms can only be confirmed 24 hours prior to arrival.
Hotel does not offer a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
The hotel does not guarantee a room being available prior to check-in (3pm). However, if a room becomes available earlier we would be more than happy to register the guest. Please call the hotel directly within 24 hours of arrival to check the availability.
Late Checkout policy
Late checkout is based on availabilty and can only be requested at check-in.
ADA compliant guest rooms are available. Please contact the hotel directly to make these arrangements.
Alcoholic beverage service is restricted to those 21 years or older.
Dogs up to 80 pounds are allowed. Guest must notify the front desk and sign a waiver at check-in. Dogs are not allowed on the Club Floor and only in specific guest rooms in the hotel.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present valid photo identification. There is a limit of $50 per day and $250 per stay.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
A valid credit card is required for all reservations at check-in to cover any potential incidental charges.
Credit/Debit Card Policy
A valid credit card is required upon check-in for all guests. Upon check-out, guest may pay using cash or credit card.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase a gift certificate, please contact the hotel directly at (248) 349-4000.
To redeem a gift certificate, please contact John Frost at (248) 349-4897 (Monday -Friday 9am-4:30pm).