Sheraton Detroit Novi Hotel Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

ADA compliant guest rooms are available. Please contact the hotel directly to make these arrangements.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older.

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Check Cashing Policy

Check cashing services are available to guests who present  valid photo identification. There is a limit of $50 per day and $250 per stay.

Connecting Room Policy

Please include your request for connecting rooms when booking your reservation. Connecting rooms can only be confirmed 24 hours prior to arrival.

Credit Card Policy

A valid credit card is required for all reservations at check-in to cover any potential incidental charges.

Early Arrival Policy

The hotel does not guarantee a room being available prior to check-in (3pm). However, if a room becomes available earlier we would be more than happy to register the guest. Please call the hotel directly within 24 hours of arrival to check the availability.

Gift Certificate Policy

To purchase a gift certificate, please contact the hotel directly at (248) 349-4000.

To redeem a gift certificate, please contact John Frost at (248) 349-4897 (Monday -Friday 9am-4:30pm).

Late Checkout policy

Late checkout is based on availabilty and can only be requested at check-in.

Pet Policy

Dogs up to 80 pounds are allowed. Guest must notify the front desk and sign a waiver at check-in. Dogs are not allowed on the Club Floor and only in specific guest rooms in the hotel.

Credit/Debit Card Policy

A valid credit card is required upon check-in for all guests. Upon check-out, guest may pay using cash or credit card.

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.

Waitlist Policy

Hotel does not offer a waitlist.